Customer Service
Contact the Customer Service Department at:
(313) 871-2000 (Detroit), or
(800) 826-2862 (Toll Free)
Monday - Friday
8:30 a.m.- 6:00 p.m.
Note: Total Health Care can provide you with information and updates on benefits, plan services, and health education. If you would like printed copies of anything from this website or if you would like information in alternative formats, please call Total Health Care Customer Service Department.
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The downloadable files below are viewable using Adobe's free Acrobat Reader.
Total Health Care USA Employer Sponsored Members
Total Health Care USA Employer Sponsored Provider Directory and Member Handbook
- Provider Directory
- Pharmacy Directory
- After Hours Directory
- Vision Care Providers Directory - Employer Sponsored Groups
- Member Rights and Responsibilities
- UOP PPN Provider Directory
- HMO Member Handbook
- Select Member Handbook
- Select PPN Member Handbook
- HMO PPN Member Handbook
Total Health Care USA Employer Sponsored Certificates of Coverage
- Employer-Sponsored HMO Certificate of Coverage – Grandfathered
- Employer-Sponsored HMO Certificate of Coverage – Non-Grandfathered
- Employer-Sponsored Select Low09 Certificate of Coverage – Grandfathered
- Employer-Sponsored Select Low09 Certificate of Coverage – Non-Grandfathered
- Employer-Sponsored Select Mid09 Certificate of Coverage – Grandfathered
- Employer-Sponsored Select Mid09 Certificate of Coverage – Non-Grandfathered
- Employer-Sponsored Select High09 Certificate of Coverage – Grandfathered
- Employer-Sponsored Select High09 Certificate of Coverage – Non-Grandfathered
- Employer-Sponsored PPN Select Certificate of Coverage – Grandfathered
- Employer-Sponsored PPN Select Certificate of Coverage – Non-Grandfathered
- Employer-Sponsored PPN HMO Certificate of Coverage – Grandfathered
- Employer-Sponsored PPN HMO Certificate of Coverage – Non-Grandfathered
Total Health Care Individual Members
Total Health Care USA Individual Provider Directory
- Provider Directory
- Pharmacy Directory
- After Hours Directory
- Vision Care Providers Directory
- Member Rights and Responsibilities
Individual Benefit Plan Description
Individual Certificate of Coverage
Total Health Care Medicaid Members
Total Health Care Medicaid Provider Directory, Member Handbook and Certificate of Coverage
Total Health Care Guidelines
Michigan Quality Improvement Consortium (MQIC) Guidelines
Preventing Domestic Violence: Clinical Guidelines on Routine Screening
Weight Management
Bariatric Surgery
Attention Deficit Hyperactivity Disorder (ADHD) Guideline
